Our client ESP Global Services is currently seeking a Customer Service Associate.
ESP Global Services has been providing IT support and infrastructure solutions for 30 years and is expanding our team in Trinidad to support many of our global clients in and out of the aviation sector. We are currently in search of a Customer Service Associate, someone who is passionate about service and ready to develop their career.
If you have a passion for customer service and technology and are proficient in Spanish and/or Portuguese, or have some of the skills and would develop further others listed and can be flexible to work a shift pattern, we would like to hear from you.
Our recruitment team is on hand to talk you through the opportunity, our culture and how we can assist you in your career development. Connect with us today!
About the role:
As an IT 1st line support analyst, you will be the first point of experience for our customers. You will receive, scope, and accurately log customer incidents, identifying correct priority and service levels. You will capture a detailed description of the issue and provide fault diagnosis and call vetting, resolving as many issues as possible on a first-time/first-line fix basis.
Typical work includes the processing of inbound phone calls and emails, logging tickets into our service management tool (ServiceNow), utilising your knowledge to fix issues across laptop and desktop environments, the provision of O365 support, password resets, Active Directory administration and many more.
About you
Do you have some experience in customer service?
Do you have some language capability that can be utilized in a business environment? e.g. any of the following combination is of interest.
(Business level English and Fluent spoken & written Spanish OR English and conversational Portuguese).
Do you have practical experience and use MS Office products?
If you also have a good understanding of IT Fundamentals, this would be of advantage.
Self-motivated with a willingness to learn and adapt to any new change or situation.
Detailed and methodical approach to problem solving.
Good oral and written communication skills and able to follow processes with accuracy.
Be able to work in a shift environment.
Our people are the heart of our organisation, and as such we are committed to continuously enhancing our employee experience, through a vast array of technical and language training opportunities.
We are approachable, respectful, collaborative, and honest!
We offer a competitive starting salary of TTD 6,500 per month plus a shift allowance where applicable. We offer annual pay reviews by industry comparisons and performance as well as annual leave and ongoing language training!
If this role sounds like the position for you, don’t delay- complete your application today. We’ll be organizing interviews quickly, so don’t miss this incredible opportunity to join our growing community!
